1. Information We Collect

When you use our website or contact us, we may collect information such as:

• Name
• Phone number
• Email address
• Information provided through appointment or enquiry forms
• Information related to your fertility or gynaecological concerns that you voluntarily provide
• Website usage and technical information, such as browser type, device information, and IP address

Please avoid submitting unnecessary sensitive medical information through general website forms.

2. How We Use Your Information

The information you provide may be used to:

• Respond to your enquiries and requests
• Schedule and manage appointments
• Provide information about our fertility, IVF, and gynaecology services
• Communicate with you regarding your enquiry or appointment
• Improve our website, services, and patient experience
• Maintain website security and prevent misuse
• Comply with applicable legal and regulatory requirements

3. Protection of Medical Information

We understand that fertility and gynaecological information can be highly personal. Any medical or health-related information shared with us is handled with appropriate care and confidentiality, subject to applicable laws and professional requirements.

4. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve functionality, understand website usage, and provide a better user experience. You can manage or disable cookies through your browser settings, although some website features may not function as intended.

5. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared with authorized staff, service providers, or other parties only when reasonably necessary to provide requested services, operate the website, maintain security, or comply with legal obligations.

6. Third-Party Services

Our website may contain links to or use services provided by third parties. Their privacy practices may differ from ours. We recommend reviewing the privacy policies of third-party websites or services before providing them with personal information.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Your Privacy Choices

You may contact us to ask about the personal information you have provided, request correction of inaccurate information, or raise questions about how your information is handled, subject to applicable legal requirements.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information from children. If you believe that a child has provided personal information through our website, please contact us so that appropriate action can be taken.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices, or applicable legal requirements.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Vatsalyam through the contact details provided on our website.